If you're having trouble figuring out what to do next, here's some options:
1. Visit the knowledge base
we recommend bookmarking support.practiceignition.com.
Our knowledge base is loaded with articles which include step-by-step instructions, videos, screenshots, and FAQs.
2. Start a conversation with the Support team
We use an app called Intercom. It's not live chat and it's not a ticketing system. It fits right in between. In fact, you might be reading this article from the intercom widget right now.
- To start a support conversation choose "support request" from the menu found under your name.
Please note: this is not live chat. We understand that need quick answers to your questions, which is why we've will continue to update our knowledge base regularly. If you would prefer to speak with someone, please note that our average first response time is 3 hours and our support office hours are Monday-Friday, 9am-5pm in Australia, USA & Canada, and the UK.
- If you haven't been able to find an answer to your question in the knowledge base, you can start a conversation directly in the app, or email [email protected] and our dedicated support team will be glad to help.
- if you have started a previous conversation with a support agent, click on "see previous" and you'll be able to resume any of your prior conversations: