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Can failed payment notifications be sent to another email besides the principal user?
Can failed payment notifications be sent to another email besides the principal user?

You can elect which email addresses receive payment failure notifications under Settings → Payment Gateway → Notifications Email.

Ella Buan avatar
Written by Ella Buan
Updated over a week ago

You can elect which email addresses receive payment failure notifications by setting these emails in Notifications under Settings → Payment Gateway.

By default, the principal user of the account will show here, but you can add more emails and remove the principal user if necessary. 

Multiple emails should be separated by a space.

If you need help managing a rejected payment, please read our help article here.

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