Countries that support payments aside from Australia are USA, UK, NZ, and Canada.
The very first time you accept a payment through your Practice Ignition account, the funds will take 7 business days to clear into your bank account. This is regardless of whether your client is paying via ACH or Credit Card. This is because we need to run an account verification process on the first transaction to your account.
Credit Card Payments
After the first payment, it will then only take 2 business days for credit card payments to clear.
eCheck / ACH Payments
eCheck/ACH payments will take 7 business days to process after a client verified their account (and after your Practice Ignition account is verified).
If your client has opted to pay through Online Banking, their account will be verified instantly. However, if your client chooses to verify their ACH account manually, this will take at least 1-2 business days extra (and perhaps longer depending on when your client takes action to verify their account).
Please note, Practice Ignition has partnered with Stripe to provide ACH and Credit Card processing services. The clearing time is dictated by their payments process.
Please see Stripe's ACH documentation for a detailed breakdown of the ACH clearing time and why it takes 7 business days for your funds to be disbursed. Most importantly:
"Successful ACH payments will be reflected in your Stripe available balance after 7 business days, at which point the funds are available for automatic or manual transfer to your bank account."
Additionally clients must verify their account on the first ACH charge they receive. eCheck/ACH payments is currently available for USA users only.
If you have any questions about payments, please don't hesitate to get in touch by emailing [email protected]. You can also check out the Payments section of our Help Center to learn more.